Refund Policy

 

Refunds 
We are regret to inform you that all goods sold are non-refundable or non-exchangeable. We do not accept change of mind returns or exchange.

You can always contact us for any questions at hello@bluefairyandco.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To log a request, you can contact us at hello@bluefairyandco.com

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, fruits, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift boxes, sale items, or gift cards.


Exchanges 
All goods sold are non-exchangeable. We do not accept change of mind returns or exchange.

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